SD
Global AI Program Manager & Transformation Leader

Subhankar Dey

PMP® · PSM I · Lean Six Sigma Black Belt (L6σBB)

Turning complex AI initiatives and enterprise operations into measurable global outcomes. Over 20 years of leadership at Dell Technologies architecting strategy, empowering cross-regional teams, and delivering high-impact transformations.

AI Program DeliveryAgentic WorkflowsExecutive Governance & QBRsOrder-to-Cash (O2C)Agile Decision MakingHyderabad, India
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Subhankar Dey - Global AI Program Manager
20+ Years Leadership
Dell Technologies Excellence
20+Years at Dell Technologies
$2B+Customer Business Impact
PMP® & L6σCertified Rigor & Governance
GlobalMulti-Regional Delivery (US/CA/IN)
Executive Summary

Leadership Philosophy & Core Focus

Turning Complex Initiatives into Measurable Outcomes

With 18+ years of dedicated experience in Program Management and Business Operations at Dell Technologies, I have developed an end-to-end view of sustainable growth, operational rigor, and executive governance.

Driving execution with structure, governance, and speed is my core focus. I align cross-functional stakeholders across business, operations, finance, and IT to ensure strategic corporate goals translate into consistent, on-the-ground results.

“Programs succeed when people feel aligned, empowered, and accountable. Building high-trust collaboration, driving outcomes, and creating scalable systems that keep delivering value defines my approach.”

Global AI & Digital Transformation

Agentic AI & Scale

Architecting multi-regional AI and digital tool rollouts, accelerating self-service adoption, and building agentic workflows across global partner ecosystems.

Executive Stakeholder Leadership

Governance & Alignment

Bridging commercial, technical, and finance leadership to build shared vision, manage escalation governance, and deliver executive Sales & Ops QBRs.

Operational Rigor & Governance

L6σBB & Agile Rigor

Lean Six Sigma Black Belt methodology combined with Agile execution to systematically eliminate operational friction, speed cycle times, and scale revenue channels.

Career Journey

Professional Experience

Over two decades of proven leadership, operational rigor, and large-scale digital transformations.

DELL

Dell Technologies

20 Years 5 Months · Continuous Progression & Strategic Leadership
Global Enterprise

Consultant, Project/Program Management

Dell Technologies•Hyderabad, Telangana, India
April 2026 – Present
  • Drove large-scale transformations, partner programs, and cross-functional delivery across global regions, ensuring strategic goals translate into consistent, on-ground results.
  • Architected and delivered complex initiatives, aligning strategy, people, and execution to achieve measurable outcomes.
  • Scaled operational efficiency through structured transformation and stakeholder alignment, delivering measurable business improvements.

Senior Program Management Advisor

Dell Technologies•Greater Hyderabad Area
Sept 2021 – Present · 5 yrs 1 mo
  • Oversee global complex deal execution from order to cash (O2C), aligning operational strategies with key partner growth plans.
  • Onboard new accounts to the Global Portal, driving transactions through online tool and process transformation.
  • Lead cross-functional teams to drive Digital Adoption and enable Self-Service tools for Key Partners.
  • Drive operations calls, handle escalation governance, communicate operational priorities, and author content for Sales & Ops QBRs to optimize strategic success.

Project Manager

Dell Technologies•Hyderabad, India
March 2020 – August 2021 · 1 yr 6 mos
  • Successfully onboarded medium and small business Key accounts, achieving the highest e-pen transaction conversions within just three months.
  • Trained and mentored the team to adopt a strategic approach, driving the highest volume of online transactions with disciplined planning and problem-solving.

Accounts Receivable Advisor

Dell Technologies•Hyderabad, India
Dec 2015 – March 2020 · 4 yrs 4 mos
  • Led complex operational transitions for major strategic accounts including Target, GE, and Flextronics while mentoring new hires and partnering with senior shared services leadership.
  • Successfully drove key US Collections projects including the massive Dell-EMC integration, resulting in exceptional performance across a $120M portfolio.
  • Certified in Competency-Based Interviewing and graduated from the prestigious Leadership Essence program.

Senior Financial Analyst

Dell Technologies•Hyderabad, India
March 2012 – Dec 2015 · 3 yrs 10 mos
  • Managed end-to-end quality and process controls across the US and Canada, directly impacting $2 Billion USD in customer business.
  • Led global call monitoring, conducted financial analysis for strategic decision-making, and partnered with global teams to consistently achieve P&L targets.

Accounts Receivable Specialist

Dell Technologies•Hyderabad, India
May 2006 – March 2012 · 5 yrs 11 mos
  • Managed and tracked customer accounts ensuring timely payment collections (approx. $8M) with pristine transaction records.
  • Negotiated structured payment plans for North American accounts totaling $7–$10M to reduce bad debt and accelerate cash flow.
  • Analyzed AR behavior trends and recommended process improvements, speeding up customer payment behavior by 5 days in 2007–08.

Customer Support Specialist

IBM Global Process Services•India
October 2005 – March 2006 · 6 mos
  • Provided floor support to customer agents, assisting with billing query resolution and managing escalations for the Bharti Project.
  • Handled escalated customer situations directly with high first-contact resolution rates.

Customer Interactive Officer

Reliance Communications•India
August 2003 – October 2005 · 2 yrs 3 mos
  • Consistently maintained an exceptional customer service quality score above 90% while efficiently handling high-volume inbound inquiries.
  • Specialized in relationship management for Non-Resident Indian (NRI) clients for premium telecom services, with a proven track record in conflict resolution.
Keynotes & Masterclasses

Speaking Engagements & Event Logs

Keynotes, masterclasses, and builder showcases delivered across major tech communities and enterprise forums. Click any session below to view key takeaways and direct LinkedIn discussions.

Featured KeynoteLangChain Community Meetup · HyderabadKeynote & Live Demo

The AI Advantage: How Professionals Can Stay Relevant in the Age of AI

Delivered a keynote addressing the urgent question: 'How can AI help me become better at my job?' Unpacked the 3 stages of AI adoption for working professionals and live-demonstrated a custom AI Career Coach application built to prove that non-developers can build and deploy working AI solutions.

Key Themes Delivered

  • The 3 Stages of AI Adoption: Progressing from passive Awareness, to practical Integration, to high-impact Innovation.
  • Don't Just Use AI — Build with AI: Transforming real-world domain expertise into automated workflows, agentic systems, and practical tools.
  • Three Core Principles: Don't fear AI (learn it); Don't compete with AI (collaborate with it); Don't stop at prompting (build solutions that solve real problems).

Engagement & Takeaways

  • Live Application Demo: Showcased the AI Career Coach app, demonstrating problem framing, prompt design, and agentic execution from concept to deployed tool.
  • Community Dialogue: Partnered with KnackLabs, LangChain Community, and CAW Studios to explore LangGraph, AI coworkers, and moving from demo toys to production AI.
Read Post & Discussion on LinkedIn
Keynote & PanelStackFlow 2.0 · EPAM Systems, HyderabadSpeaker Session & Panel

Amplifying Your Career with AI: Skills, Tools & Career Growth

Keynote delivered to 120+ developers, engineers, and builders on why the future of work isn't an AI gap but a skills and execution gap. Joined an executive panel diving into agentic cybersecurity, intent-based authorization, and foundation model observability.

Read Post & Discussion on LinkedIn
Flash MentorshipAI-SEC COMMUNITY · Garmin HyderabadCareer Track Lead & Mentor

AI Career Ladder: Building Judgment, Responsibility & Governance

Led the 'AI Career Ladder' mentorship track for engineers and cybersecurity practitioners, addressing how career progression in the AI era demands ethical judgment, responsible governance, and fundamental problem-solving rather than mere tool collection.

Read Post & Discussion on LinkedIn
Enterprise MasterclassDell Technologies Internal Enablement · #iwork4dellLive Hands-on Workshop

Enterprise AI Training: How to Build an Agent (Session 2)

Led a high-engagement 60-minute internal masterclass for Dell program managers and leaders on the pivotal transition from conversational chatbots to autonomous agents that assist, accelerate, and scale business operations.

Read Post & Discussion on LinkedIn
Hackathon Builder ShowcaseOpenAI Build Week x Codex · EPAM Systems, HyderabadBuilder Showcase & Pitch

Building ViralOrbit AI in a Single Day: Orchestrating Agents & Codex

Built and showcased ViralOrbit AI alongside 100+ builders and 40+ teams during the OpenAI Build Week Hackathon, demonstrating how program leaders orchestrate AI agents and Codex to transform an idea into a functional, working product within a single day.

Read Post & Discussion on LinkedIn
Credentials & Excellence

Certifications, Skills & Education

Professional Certifications

PMP

Project Management Professional (PMP®)

Project Management Institute (PMI)

Global gold standard in project leadership, executive governance, and end-to-end delivery.

L6σ

Lean Six Sigma Black Belt (L6σBB)

Operational Excellence

Six Sigma Green Belt & Black Belt methodologies for defect reduction, quality controls, and process scaling.

PSM

Professional Scrum Master (PSM I)

Scrum.org

Agile frameworks, iterative product delivery cycles, sprint velocity, and servant leadership.

AI

AI in Agile Delivery

Agile AI Integration

Integrating generative systems and agentic workflows into iterative sprint cadences and modern enterprise work.

DT

Design Thinking for Innovation

Stakeholder Engagement

Human-centered design thinking principles for solving complex cross-functional challenges.

AI

Introduction to Artificial Intelligence

Foundational AI

Core AI systems, machine learning fundamentals, and enterprise AI transformation opportunities.

Core Competencies

Stakeholder LeadershipAI & Autonomous AgentsAgile Decision MakingOrder-to-Cash (O2C) TransformationExecutive Governance & QBRsDigital Tool AdoptionCross-Functional Program DeliveryEscalation ManagementFinancial Analysis & Quality ControlsCompetency-Based InterviewingLeadership Coaching & Mentorship

Academic Background & Honors

Master of Business Administration (MBA)

Finance, General

ICFAI University

2012 – 2014

Bachelor of Commerce (B.Com. Hons.)

Accountancy (Honours)

University of Calcutta

2000 – 2003

Higher Secondary Commerce

Commerce Stream

St. Paul's Mission School, Kolkata

1998 – 2000

Foundational Schooling

General Studies

Lycee, Kolkata

1988 – 1998
🎖️Honors & Awards: Dell Technologies “Win of the Week” Recognition · Graduate of the Leadership Essence Program · Certified in Competency-Based Interviewing.
Thought Leadership

Communities & Publications

Empowering professionals, sharing actionable AI insights, and coaching future enterprise leaders across digital channels.

YouTube Channel
@voiceelevatorcommunity

Voice Elevator Community

Video masterclasses, interviews, and actionable discussions on career elevation, communication clarity, and executive presence.

Watch Masterclasses→
Substack Newsletter
@subhankardey1

Subhankar's Perspectives

Deep-dives into modern AI program management, agentic workflows, operational frameworks, and building sustainable career leverage.

Read Articles→
Instagram Coaching
@innerauthoritycoach

Inner Authority Coaching

Daily leadership mindset shifts, emotional composure under pressure, and practical guidance for professionals navigating career transitions.

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LinkedIn Network
in/subhankar-dey-ai-leadership

AI & Career Transformation

Connect directly with Subhankar for AI program delivery partnerships, executive speaking, keynote engagements, and leadership advisory.

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Get in Touch

Let's Connect & Collaborate

Open to executive discussions regarding AI program leadership, enterprise transformations, keynote speaking, and advisory partnerships.

Direct Call / WhatsApp
+91 9392581514
Direct Email
aiwithsubh@gmail.com
Based in
Hyderabad, Telangana, India

Executive Resume & Credentials

Connect directly with Subhankar Dey to request his complete verified executive CV detailing 20+ years of operational milestones and PMP®/Six Sigma certifications.

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